Levitair.com & Levitair's Customer - General Privacy Policy
Levitair’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Levitair anytime you interact with Levitair, such as when you visit our website, when you purchase Levitair products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Levitair is sensitive to the issue of confidentiality in on line dealings and is committed to protecting individual privacy. Your privacy is a priority at Levitair, and we go to great lengths to protect it.
Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, service update, special offers, and events that you might like to hear about.When you visit Levitair.com and you have not otherwise identified yourself (e.g., via registration with a Levitair Site), our web server automatically recognizes your domain name, but not your e-mail address. We collect the domain name and monitor general site use and traffic patterns to improve our web site and the products and services we offer. Levitair uses web server logs to collect data for metric purposes. Examples of the types of data collected on the logs are IP addresses, referral pages, date and time of Site access, and Site visited. We may use collected data to customize the content and/or layout of our pages for each individual visitor.
What information we collect and how we may use it
There are a number of situations in which your personal information may help us give you better products. For example:- We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading, registering for a seminar, participating in an online survey, registering your products, or purchasing a product.
- When you interact with Levitair, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Levitair products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
- We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
- We may use personal information to provide services or products that you have requested as well as for auditing, research, and analysis to improve Levitair's services or product.
When we disclose your information
Levitair takes your privacy very seriously. Levitair does not rent, sell, or trade any personally identifiable information about you (e.g., e-mail addresses) to third parties.Certain Levitair Sites may disclose information to third parties assisting us in processing a transaction requested by you (e.g., credit card service providers). In order to cooperate with legitimate governmental requests, subpoenas, or court orders, to protect Levitair and/or Levitair's systems and customers, or to ensure the integrity and operation of Levitair and/or Levitair's business and systems.
Within the Levitair Group
To help us provide superior service, your personal information may be shared with legal entities within the Levitair group globally who will take steps to safeguard it in accordance with Levitair’s privacy policy.How we protect your personal information
Levitair takes precautions, including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.The Levitair registration forms and the Levitair Online Store use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Levitair Online Store you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Mozilla Firefox.
Integrity of your personal information
Levitair has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking your personal data periodically and you can request a copy of your personal information, your registration history, and your interactions with our sales and support agents by contacting us at the following email address: HR@Levitair.comSecurity
We do not treat your general interaction with Levitair.com (e.g., submission of suggestions) as confidential. However, certain Levitair Sites do conduct transactions for which heightened security is appropriate. For instance, certain Levitair Sites encrypt your personal information (e.g., for transmission of credit card data), so that only appropriate personnel are able to decode your information. Note that most internet browsers also offer security alerts that permit you to determine whether your transmissions are protected. Please refer to the agreements and policies applicable to the Levitair Site for which you provide personal information in order to assure that you understand applicable security practices.Cookies and other technologies
As is standard practice on many corporate websites, Levitair’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Levitair will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on the Levitair website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition we use pixel tags, tiny graphic images to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.
Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database located in Neuchâtel, Switzerland.